How To Schedule Another Passport Appointment If You Have An Existing One


I assume the reason why you’re reading this article is because you scheduled an appointment with the DFA Website for your passport application but you didn’t receive any email from them.

Truth is, the email confirmation that you will receive is important that it will determine the success of your application. If you didn’t received the first email from DFA which contains the Payment reference number then you’re doomed.

The appointment that you just booked will be useless since you can’t proceed to the next step.

We’ve been reading hundreds of comments and messages about the missing emails that Passport applicants didn’t receive. To be honest, we can’t do anything about it.

But what we can do to help everyone who’s going through this problem is to provide a solution.

We have developed this “work around” so we can help everyone who encounters this kind of problem. But before we give out the solution, we want you to carefully read this article so you’ll understand.

Suppose you’re trying to schedule an appointment in DFA Website. You select the date and time of the appointment and choose the DFA location, fill up several pages of the application form with your personal information then you’ve reached the DFA ePayment Services.

How To Schedule Another Passport Appointment If You Have an Existing One

The next step from here is to check your email and look for the email sent by the DFA Website. This email, as I’ve been mentioning several times earlier, contains the Payment Reference Number.

How To Schedule Another Passport Appointment If You Have an Existing One

Without this email, the next steps will not be possible. As directed by the DFA, all appointment bookings must be paid in advance. But what would you do if you don’t have this email?

If you try to book another appointment, the DFA Website won’t allow you. There’s a security feature embedded to the website that one appointment booking per applicant is implemented. That means, an applicant can’t book another appointments if he or she has an existing transaction.

The said existing transaction will be gone once the transaction is completed or deleted from the server of DFA Website.

Since the completion of the existing transaction is next to impossible and the we have no control of the server of DFA Website, we are now stuck with this problem. Where we can’t book another appointment.

If we try to book another appointment, we will be prompted by this error.

Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.

You can’t cancel your previous appointment because you don’t have the DFA Code because you didn’t receive the email.


It’s simple actually, book another passport appointment using a different personal information.

You might be confused or wondering why I’m asking you to schedule another appointment using a different information. Let me explain this to you.


Before we start, let me list down the things that you need.

  • Email Address – different from the email address that you’ve used from your previous/existing (failed) appointment booking. Let’s call this is your alternative or secondary email.
  • Mobile number (optional) – just like the email address, I need you to use another mobile number which is different from the mobile number that you’ve used from the previous or existing appointment booking. Let’s call this your alternative or secondary mobile number.

Now, let’s start.

Go back to the DFA Passport Appointment website and start (again) the booking of your passport appointment.

Select the DFA Site Location, Date and Time of your appointment. Nothing special about this step. Do this just like what you’ve done it previously. Press the next button once done to proceed with the next steps.

Now, this part is very important. You are now in the Personal Information Page. Where you are required to provide your personal information such as your mobile number and your complete name.

How To Schedule Another Passport Appointment If You Have an Existing One

In Phone Number and Mobile Number field, enter your alternative or secondary mobile number.

In the email address field, enter your alternative or secondary email address.

In the Last Name, First Name and Middle Name. Intentionally misspell your Last Name and First Name.

Say for example, your name is Rizal Jose Protacio. You can write it as Riazl Joes Protacio. See what I did there?

I intentionally misspelled my name by changing the position of the two letters from my Last Name and First Name. Do not try to correct this. It’s ok, trust me.

Note: The purpose of this will be explained later on.

Complete the application form and click the NEXT button. You’ll be doing the same process as is just like what you’ve did in your application.

When you reach the end of the application process, check your alternative or secondary email address if you received the email from DFA Website.

If you received it then you’re successful. You can now pay your passport application fee to the nearest Bayad Center so you can proceed with the next step.

Don’t forget to prepare all the updated passport requirements ahead of time so you won’t encounter any problem.

Just to explain what we did there. We intentionally misspelled your name to be able to book another appointment. The reason why it went through and passed the detection of the system is because the misspelled name is different from the correct one.

The name Jose Protacio Rizal is different from Joes Protacio Riazl. The system thinks that Joes Protacio Riazl is a different person.

Another reasons is you’ve used a different email address. Again, if the system checks if the alternative or secondary email address has a pending appointment booking in the database, it will not find any record,

When you received the Payment Reference Number, that’s the indication that your booking of schedule for your passport application is successful.  Hence, this ends our tutorial.


You’re wondering that you just misspelled your name. Your Passport will reflect the incorrect personal information.

What should you do?

This is a critical part of this trick. Since you misspelled your name, it is right to correct it. But how? You cannot edit your application form because its already saved in the database.

What you need to do is print your passport application form and write a note there that you have misspelled your name.

When you arrive at the Photo Capture and Biometrics part of the application process, make sure to mention your misspelled name to the DFA Personnel/Staff.

The DFA Staff will also ask for your confirmation if the information written are correct. Most of the time, a computer monitor will be shown to you. This is the chance you say that you need your name to be corrected.

If the DFA Staff asks you why you incurred an error, just say “I don’t know” or “Nagmamadali po sa pagta type…”

Please, for the love of God, don’t tell them that you learned this from us! haha

I would just like to repeat. You need to tell the DFA Staff/Personnel that there’s an incorrect information or your First and Last Name is incorrect so He/She can correct it. If you failed to do that, then you have a bigger problem!

About the author

DFA Philippine Passport

PhilippinePassport.COM.PH is an online publishing website where you can find various articles discussing anything about Philippine Passport. Most of our articles focuses on How to Apply Philippine Passport, Where to Apply, DFA Passport Appointment, Passport Fees and others. Feel free to leave a comment for your questions.


  • Paano po mag pa cancel ng appointments na double click ko pa at Sabi cancel daw Yong una na appointment but Wala nman akong natangap na email or confirmation ano po ba gaein ko

  • Please how to cancel the apointment …i cant retreive my previous not yet in the process of payment..accidentaly i press the cancel i which i thought i can change to method of payment..please reply me please

  • Ask ko lang po nsa proceed to payment na me kaso super tgal kya close ko now apply me ulit kaso sabi cancel ko daw yun previous application dko alam paano pls help thanks

  • papacancel q po ung previous appointment ko kc po ung oras po kc .papalitan q po sna no bago schedule. crisanto rodica alba po and name di q p po xia nbayadan online

  • In my case po don po sa information about sa parents ang nilagay ko po is ung tama spelling ng pangalan ng mother ko pero don po sa PSA ko mali po ang spelling ng pangalan ng mother ko. Sasabihin ko din po ba un sa DFA staff na sunduin kung ano ung nasa PSA ko or okay lang po if hindi na. Thank you po

  • I didn’t get my appointment code but i sign up all the forms given , i completed all but the problem , i cant view details because i don’t have appointment code.

  • Hello po paano mag Reschedule ng passport nag Schedule napo kse ako nung august Hindi ako pinayagan kse ayw tanggapin Id ko then nag sschedule po ako ulit Nakalagay Pls cancel your previous appoinment to book a new pangalawa kona po mag schedule ngayon

  • Hi po ask q lang po ngpa passport appointment nko pero wla p ko ntatananngap n reference code for payment dpat po ba mgkaiba yung email n fillnil up k online kz po ung una email and next nklgay confirm email.domain.pareho lang po ba illgya k n email like s una.SNA po msagot salamat po ng marmi?first time ko lang po kz.



  • Ma’am/sir paano po I cancelled yung appointment ko sa dfa feb 19 yung date , Hindi ko na tuloy yung last part na confirm yung info

    For payment at code

    Pero pumunta ako ng dfa kanina

    Thanks and more power

  • Pano po kapag nakapag fillup napo pero wlang nareceive na confirmation text sa email ko .. Tapos magtatry ako may existing na daw akong appointment.. Hirap mag cancel ng appointment.

  • naiaaply po namin kaso may existing daw po.tpos lage sinasabi nasa spam or junk wala nga po kaming makita
    ang lumalabas lang po yun mga kasama niyang anak paanu po yun nasasabay

  • Pano po kapag nakapag fillup napo pero wlang nareceive na confirmation text sa email ko .. Tapos magtatry ako may existing na daw akong appointment.. Hirap mag cancel ng appointment.

  • Good evning po ma’am pwede po ba e cancel yong date na ina appointment ko on january 27, 2020kasi hindi pa po ako nakakabayad at gusto ko po yong e cancel kaso hindi ko po alam kong ano po yong appointment code ko kasi mali po yong email na nilagay ko ma’am epapa cancel ko nalng po..

  • Good morning po ma’am/sir. Mag tatanong lang po ako regarding sa confirmation email ko po, nag bayad na po kase ako. Wala pa po kase ako na tatanggap. I tried calling your offices kaso di po ma contact. I checked my email from time to time even my spam/junk messages kaso wala. My schedule will be tomorrow na po dito po sa Cebu (pacific mall). I hope na matulungan niyo po ako. Salamat po

  • nagkamali po ako sa application mag bbayad na sana ako sa bayad center wla nmng ref nmbr na ibinigay kn pa cancelld nmn

  • Nagkamali po aqo ng type ng email address kinulang ng 2 digit. Pero nka paid napoqo ngayung january 3 2019 pwede pobang maiayos qopayun?thank u po sa mkakasagot…

  • Hello po. Nagpasched po ako ng appointment ngayon lang. Nung nsa last part na po ako ng application dun sa may pay now, cancel accidentally ko pong napindot ung cancel. Then syempre po expected ko na hndi naisave yun dahil bumalik sya sa first page. Ngfill up po ulit ako, nung pagnext ko po after ng personal info ko nkalagay na po na may existing appointment na ako. Ive tried to cancel it but i dont have appointment code dahil wala din po sa gmail ko. Please help me naman po. Salamat.

  • Good day! Tanong kulang po ,nag pa re sched po kc ako ng appoinment ,pero bakit wala pa po akong bagong reference #,, salamat sa pag sagot

    • Good pm po i got my appoinment schedule then i pay tru online then accidentally i cancel it when im trying to view the appoint they said application code not exists then i make another sched but i need to pay again ?

  • Panu po yun if naglapse napo ang 1 month na palugit ng dfa para macomply ko po ung karagdagan na requirement nila can I still do an appointment again in dfa.please reply.maraming salamat

  • Napaka hussle naman po nang system kapag mag cancel ng appointment po ang papa reschedule po kasi ako, dhl po yung una ko po na schedule na delete po yung ipapaprint po kaya mag Pa reschedule po ulit ako

  • good day! ganu po b katagal bgo mawala ung application sa dfa system nyo? dq po kc ma cancel ung application q to resched it. pg d po b nkaatend sa date ..pwd napu b magpa sched? thanks po

  • Hi, I didn’t make it to my appointment schedule nung Sept. 11 nagkasakit po kc ako. What should I do? Pwde ko po bang iparesched ung appointment ko? Paid na po ung renewal ko eh
    PLEASE Reply~

  • Wala din akong na receive na reference number po, di ako makakabayad
    .. Group appointment po yun.
    Please help us po. How can we have our reference number po. Para makabayad na po kami .. Salamat

  • hi po paano ko po maccancel yung appointment ko ang problem kopo kasi yung ginamit kong email para sana maconfirm ko yung payment hindi kuna marecover iccancel ko nalang po sana para ggawa ako ng panibagong appoinment

  • Good evening. Hndi ko po natapos yung sa payment kase po aksidente ko pong napindot yung back button. Tas pag balik ko wala na po yung appointment ko. Pano po ang gagawin ko? Please help me. Thanks!

  • maam good day po nais ko po humingi ng tulung.ginawan q po c AINIE BUNED ESTEBAN ng appointment.. pro ang name nya na.double N q po ganito pagka type ANNIE .pag punta nya dun sa dfa aseana manila..hindi cya naka request ng passport kasi mali dw spelling ng name.. maam s appointment lng namn po mali.. tapus na kami nakabayad..bakit po nd pwede nila tanggapin sinabi na ni ainie na mali pag ka type q

  • mali po yung email na naibigay kaya hindi po makuha yung appointment code at di makapagbayad, wala din naman po nasend na kopya dun sa inilagay na group details email… paano po ang gagawin

  • …God bless us..nagbago po na lng aq ng gmail q po..pwed po bang doin nlng po isend sa new Gmail q po yung appointment code ma’am and sir?..Ito po ang new Gmail q po kc Yung dati kong email account.tapos naggroup appointment pa aq kasama mother q po..di Rin po kc aq nakarecieve ng appointment code Kya di aq nakabayad..Kya nung magbabago Sana aq ng schedule Kailangan po na icancel Yung dating po yung reason bkit po di po aq makakuha ng new appointment..

  • dear maam and sir, nkakuha po ako ng apointment for passport last april 10 2019 pero di ko po nabayaran kasi hindi po ako nakatangap ng reference code, dahil ang ginamit ko pong email acct. ay yong facebook account ko, ngayon po ulit nakakuha ako pero sa facebook ko ulit yong email ko wala pa din po ako natanggap na reference code ano po gagawin ko, ngayon lang po ako nakagawa ng email sa yahoo, pano ko po papalitan yong email sa application ko po. salamat

  • Hi mam/sir,ako po’y mayroon schedule appointment noong feb 15 at wala ako ng valid id na hinihingi ninyo…
    binigyan ninyo ako ng valid day para makabalik ngayon march 15,pero hindi kopa nakukuha hanggang ngayon UMID ID ko..ano po bng dapat gawen ko???plzzz replay!!!

  • Bakit wala po ako narreceived na verification about sa appointment ko … I set a new appointment at it says I need to cancel the first one .. But how kung wala naman po ako code wala po confirmation na natanggap.. Ayuko ma block 😑 di ko naman alam na need pala mag bayad muna.. Please help! Thanks

  • Hay naku!
    budgeted pa ang kwarta MAGBINUANG PA GAYUD!!! UNSAON NALANG NI!
    PLEASE FIX THIS. DILI LALIM. NAG TINARONG TA UG PA APPOINT WALA RAY MADAWAT DILI PA GYUD MA CANCEL. next month is my flight unsaon nalang ni? Don’t do this for too long please fix this.


  • I did the said “work around” thing but sadly it didn’t worked for me. Same thing happened,when I confirmed it a msg pop out saying that I already had an appointment and needed to cancel it before I can sched another appointment. Guess the system got smarter too.😢😢😢

    • natry mo na po icheck ang iyong spam folders? gmail po ba ang iyong gamit? magregister ka po ulit ng bagong appointment using the same steps above then try mo po pag non peak hours (10pm hanggang 5am ng madaling araw). I hope it works.

  • Bat po ganun pag nakaset na ng schedule ung reference number po na for payment na sana di pa rin dumadating sa email. Kahit umabot na ng 1 day wala pa din pano makakabook ulit ng appointment eh ang lagi lang sinasabi “ Your appointment already exist” natapos naman ung pag filled ung sa pagbayad na ang wala kasi hindi naman dumadating ak reference number.

  • Nagbook ako last Nov. 11. I paid on Nov. 12. Until now, wala pa ring confirmation. What to do? PLEASE BE RESPONSIVE TO COMMENTS naman po.

  • Good Day,
    Pa help naman po…, I did not received an email po, nagpa appoint ako is October 16, 2018 , then binayaran ko October 17, 2018 tapos hanggang ngayon po wala pa po nakarating na Confirmation code. Sa November 09, 2018 na po yung schedule of appointment ko.. Please help me Thank you. GOD BLESS.

  • I did not received an email to get a DFA code to be able to cancel may previous appointment. What should i do? Please help. Thanks

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