DFA Passport Appointment – How To Schedule A Passport Appointment


Passport Appointment is very easy to secure! If you’ve experience before having a hard time booking or scheduling a passport appointment thru DFA website, worry no more! That’s because the website and the Passport Application process has been modified for improvement that will benefit the public.

The DFA has implemented a new way on how to apply for a Philippine Passport which includes a “Pay first the Processing fee before it gets confirmed” scheme. The thing is, applicants who want to secure a passport appointment requires to pay the processing fee before their appointment will be confirmed.

Failure to pay the appropriate amount of processing or application fee to the authorized payment centers such as Bayad Center will result to expiration of the initial booking.

We won’t be making the introduction much longer ’cause we know that you’re dying to know how to schedule a Passport Appointment in DFA Website.


To book an appointment, we advise everyone to go to the official website of Department of Foreign Affairs (DFA). You can visit their website by typing in the www.passport.gov.ph in your browser.

In the MENU which is located at the upper portion of the DFA website, click on the Schedule an Appointment link.

Passport Appointment

This will direct you to the Appointment page.

You’ll see a checkbox and a text next to it saying “I have read and understood…”, click the check box and select the appropriate button that suits you.

If you’re just booking a passport appointment just for yourself, you may click the Start Individual Appointment button.

While if you’re booking a passport appointment for two or more people, please click the Start Group of Appointment button.

Passport Appointment

A small pop up window will show up saying Appointment slots for Month to Month Year are still available. Don’t worry, it’s just a notification. You can proceed by pressing the OK button.

Passport Appointment


Right after the pop up window is gone, the page for Site Location selection will be displayed.

As an applicant, you have the option to select the Region, Country and Site where you want to apply for Philippine Passport.

For the purpose of this article, I will selected Asia Pacific, Philippines and DFA Manila respectively.

To know more where are the different branches of DFA located in Metro Manila, you may read our post: Where to Apply DFA Philippine Passport

Passport Appointment


The next page will be setting the Passport Appointment Date and Time. You have to choose from the slots available shown by the DFA website.

If you’re having issues finding an open slot, you just have to move the month by clicking the small arrow located at the right side of the Month and Year.

In my screen below, you can see that the month with available dates is August 2018. Beside that, you can see a small arrow which if clicked will trigger the change of month to September 2018.

When choosing the appointment date and time, please make sure to consider your schedule as cancelation of appointment are highly discouraged.

In the screenshot below, the date colored in green are available while the red ones are already full and no available slots.

After selecting your preferred date and time, click the captcha box (the one with the text saying “I’m not a robot”) and press the NEXT button to proceed with the next step.

Passport Appointment


This part of passport appointment booking forms part of your Passport Application Form so I advise everyone to make sure to double check and refrain from making any errors.

The page Personal Information requires you the applicant to enter your their personal information. All applicants must enter their personal information and that’s it.

Once done, press the NEXT button down below to move to the next stage of scheduling an appointment for your DFA Passport Appointment.

Passport Appointment


The next page Family Information is just a continuation of the previous page. Again, just make sure to type all the necessary details required correctly.

Press NEXT button once finished.

Passport Appointment


The page Application Information for DFA Passport Appointment allows applicants to choose between NEW or RENEWAL.

Obviously, the NEW Application type for passport is for the applicants who don’t have issued passport yet. You may read our article How to Apply Philippine Passport for the First Time for more details.

For NEW Application, you need to input the Basis of Philippine Citizenship. The other details are shown in the screenshot down below.

Passport Appointment

For Passport Renewal, your OLD Passport Number, Date of Issue and the Issuing Authority is required to be entered. You can refer to your old passport for your reference.

Obviously, you have to press NEXT to proceed to the next steps.

Passport Appointment


The next steps requires you to provide your Contact Information such as your Complete address, Occupation, Office address and their contact number.

Enter the information correctly. Press NEXT to move to the next page.

Passport Appointment

We’re almost done!

After completing the Contact Information page,  you will be directed to the same Personal Information page that you filled up. This time, you are required to double check what you’ve entered for possible errors or mistakes that you’ve made.

If you found one, you can easily edit the incorrect field or information by clicking the EDIT button located at the upper right portion of the screen.

Pro Tip: Read carefully each line to catch the mistakes. If you found one, just hit the EDIT button at the upper right side and it will allow you to edit the mistakes you made.

If you’re satisfied, press SAVE button to reflect the changes.

Passport Appointment

Once done editing, you may scroll down to the bottom until you reach the end of the page. You’ll see another captcha and the confirmation check box. You can refer to the image below.

Now click the check box “I’m not a robot” and the check box that says “I am aware that possession…”.

Lastly, click the CONFIRM button to proceed.

Passport Appointment

You will be directed to this page where you are asked to choose the Passport Application Processing Type.

There are two types of processing, Regular and Express Processing. The difference of the two are the waiting time.

Regular processing requires 10 to 15 working days for passport application processed within Metro Manila and 30 days if processed outside Metro Manila.

While Express Processing requires only 5 to 7 working days if processed within Metro Manila and 20 working days for passport application processed outside Metro Manila.

Regular Processing costs P 950 pesos while Express Processing cost you P 1200.

To know more about the fees, you may read our article that discusses the Passport Fees.

In the Payment Page, you will see the PAY NOW button. In case you’re wondering, you are now required to pay for your Passport Application in advance. As I’ve mentioned earlier, applicants are required to pay the application fees in advance before the DFA Passport Appointment gets confirmed or else it will expired and won’t get processed. This is the modification from the old process that the DFA implemented this August 2018.

For the sake of this tutorial, I will select the EXPRESS PROCESSING.

Click that PAY NOW button!

Passport Appointment

A small pop out window will be displayed. Please read this and once done, click the I AGREE check box below and click the PROCEED TO PAYMENT button.

Passport Appointment


DFA Epayment Services page is where payment for the passport application appointment is required to be settled by the applicant.

The page will show the applicant’s application fee which is compose of the Passport Fee (P1200), the Convenience Fee (P50) and the Total Amount Due (P1250).

Also, this page must show you your Passport Application Reference Number. This Reference Number will be used when you pay your Passport Application.

Click the PROCEED Button.

Passport Appointment

Again, a small pop out window will show up. Just press the CONFIRM button.

Passport Appointment

IMPORTANT! For some weird reasons, the Reference Number of my Passport Application didn’t show up (as show in the screen shot above)! I don’t know why. This Reference Number is very important. If you don’t have it, then what you did in the previous pages of your application are worthless.

The reference number should be shown in the text that says “This mode of payment is requesting for…

As an alternative, the Payment Reference number will be sent to your email by the DFA Website. Open your email address (whether GMAIL or YAHOO) then find thed email I’m talking about.

In the email, you can easily see the Payment Reference Number for your DFA Passport Appointment just like in the screenshot below.

Passport Appointment

The screen shot right down below is the perfect example. You can see there the Passport Reference Number, Expiration, Amount, Convenience Fee, Total Amount due and the Bar Code.

Passport Appointment

You have the option to choose from several authorized payment centers and pay the application fees. In my case, since I don’t want hassle and prefer convenience, I paid my Passport Application in the nearest Bayad Center.

Bayad Center will issue you a receipt which shows the Reference Number of your DFA Passport Application. Make sure to double check this because if you erroneously paid the wrong reference number, your application will not be process and your scheduled appointment will not be confirmed.

Passport Appointment

A confirmation email will sent to you (screenshot below). This confirms your appointment for Philippine Passport Application. Congratulations!

Passport Appointment

Important! In the link provided from the email, you can download your Philippine Passport Application Form. Print all the pages of the PDF document that you will get from that link. This includes the Checklist, Philippine Application Form and the E-Receipt.

Please bear in mind that you need to present these printed documents together with your Passport Requirements and Valid IDs.

You can now sit back and relax at the comforts of your home while you wait for the scheduled date of your application.


There you have it! See you on our next article on how to apply for Philippine Passport! Thank you!

About the author

DFA Philippine Passport

PhilippinePassport.COM.PH is an online publishing website where you can find various articles discussing anything about Philippine Passport. Most of our articles focuses on How to Apply Philippine Passport, Where to Apply, DFA Passport Appointment, Passport Fees and others. Feel free to leave a comment for your questions.


  • Hi! I applied for passport renewal , I did not receive confirmation and appointment code neither email regarding appointment details. I started another application since there was no confirmation, but message prompting that we have a confirmed appointment. Where can we get a copy of that information/confirmation?

    Please advise.
    Name Applicant Renewal : LORETO M. DEL MONTE, JR.

  • Hi, I already filled up the needed information. magbabayad na po sana ako and after ko i-type yung card number and evv ko eh biglang nag error ung site nawala ung appointment ko nung nagtry ulit ako magset ng appointment may pending daw po ako na appointment. (Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.) yan po ung nakalagay.wala rin po akong natanggap na appointmnt code i hope masagot po ung concern ko as soonest as possible. For RENEWAL of passport ang transaction ko..

  • HI tanong ko ay ito, ano ang gagawin kapag di ako natapos kase nasa “pay now” na ako pero natapos na ang session. Di ko mabago kase ang lumalabas na ay, ” Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.” I waited the 24 hrs. to have it “auto cancelled via dfa system” but still it is not yet cancelled. Please help. Thanks.

  • Good pm, maam/sir pwede po ba ipa reschedule yong appointment na hindi pa po bayad? Salamat po ng marami.

  • Hi, I already filled up the needed information. magbabayad na po sana ako and nung nireload ko ung site nawala ung appointment ko nung nagtry ulit ako magset ng appointment may pending daw po ako na appointment. (Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.) yan po ung nakalagay.wala rin po akong natanggap na appointmnt code i hope masagot po ung concern ko thanks.

  • Good day po pwede po ba ako magpa schedule para po sa passport ? pano po ba unang gagawin ko at anu-ano po mga kailangan? salamat pp

  • Good day mam paano po ung sa akin ka hapon lang ako Naka pag register ng appointment online Pro wla po akong na recieve na reference no. And appointment code. Paano po un ma bayan e wla akong maipakita na reference no. Di ko pa tlaga mkita dito sa email ko,, e naka confirm na un sa mag bayad ako ngayon Pro paano diko makita ung ref. No. Ko. Pwedi pa un e cancelled nalang,, apply ako ulit ,, paano po ba un..

  • Hi good day.
    Pa help nmn po nka pag bayad ako nag appointment ko. Accedentally na pintot ko ung cancel..ung binigay sa akin code hndi ko na mabuksan..please pa help nmn kung anu gagawin ko..

  • Nakalimutan Kong iclick Yong pay now button…ano po dapat Kung gawin hindibko n po maibalik Kaya Hindi ko po nkuha Ang payment procedure to get a reference number. Please help me.

  • Good afternoon ,nag pa appoint ako kanina and then yung sa part na ‘processing type’ pinindot ko po yung cancel due to some reasons and then po ,mag pa pa appoint po sana ako ulit pero nakasabi doon na may appointment na ako and if ever kailangan munang i cancel yung first appointment.

    May questions is , ano pong mangyayari kapag pinindot ko po yung cancel button nayun?
    Ano po yung next step na gagawin ko?

    Please po sana ma replyan yung concern ko kasi i really need na mag apply ng passport due to some reasons . Thank You very much

  • HELP po…
    pano po kung may mali sa address ung passport application form na naka PDF na isusubmit plang po. pwde pa po ba ung palitan pagdating sa DFA sa processing ng passport?

  • pano po kung may mali sa address ung passport application form na naka PDF na isusubmit plang po. pwde pa po ba ung palitan pagdating sa DFA sa processing ng passport?

  • Sir/Madam
    Hi my request is rejected but already confirmed i cannot get my code number my support ID#11895933794149640899

  • Hi,

    I am already on the payment mode but accidentally clicked cancelled which lead me to passport application again. Then, I was about to cancel the appointment because I found other sites fitting for our schedule but I have not received the appointment code.
    Please advise how to proceed in getting the appointment code to cancel the previous schedule and log the new preferred schedule.

    Thank you.

  • Good day,

    I clicked for a group appointment but only one code supposedly for two persons was sent to my email. As I paid at the 7-11 kiosk, the code was only good for one person. As I tried to click for another appointment for the second person, the website indicated that the 2nd person already had an appointment but there was no code for us to pay and finalize the appointment.

    what do we need to do?

    thank you

  • my error po ang PSA nya, double letter ang name nya, pero sa mga documents nya single letter po, meron po syang affidavit na nagsasabi na ang taong ito at ang PSA nya ay iisa.

  • Ipaprint muna po ba pagkatapos kapag nabayaran na po sa bayad center tsaka Lang ba may darating na confirmation code kase sobrang hussle talaga

  • I did not get my confirmation code for my sept 7 apointment last aug 31, 2019..what will i do?my time should 3-4pm. Thanl you so much

  • Naka pag fill up po ako.group 3person pero 2 lang na fill up k kaso dku alam kung na confirm?walang email r txt sa mga cellphone# na nilagay k?
    How do i know na na confirm ung sched?



  • wala po akong natanggap na appointment code sa email ko nung inulit ko mag fill up ito na po lumabas

    Appointment already exists. Please cancel your previous appointment to book a new appointment schedule.

    Ano po dapat kong gawin

  • Need asap ko po makapag renew ng passport ngunit nanakawa po ang bag ko panu po wala akung valid id nakakuha po ako sa comelec ng certificate pero hindi pachange statues pede napo ba yon ,,anu po un pwde supporting na madali kong makukuha need ko po talaga makakuha asap pls help

  • Pa help namN po. Kasi wla po akong appointment code.. Kasi ganitu po Yun. Nung magbabayd nako Kung express or regular na refresh kopo at diko po na confirm. Tpos po nawala na sa page Ng pag babayad.. tpos po nubg gagawa ako Ng bagong appointment already exists my name to appointment po. Panu po Yun icancel o panu po ako maka kuha Ng appointment code?? Please po help me to fix it.

  • Hi gudeve poh… May appnt na poh si hubby sa july 23 tuesday and nakabayd na poh siya tru ecpay at 7/11… Ask lang poh kung pwede i re scheduled ung appointment? Pls help.. Thank you very much..

  • Pa help namN po. Kasi wla po akong appointment code.. Kasi ganitu po Yun. Nung magbabayd nako Kung express or regular na refresh kopo at diko po na confirm. Tpos po nawala na sa page Ng pag babayad.. tpos po nubg gagawa ako Ng bagong appointment already exists my name to appointment po. Panu po Yun icancel o panu po ako maka kuha Ng appointment code?? Please po help me to fix it.

  • Pa help namN po. Kasi wla po akong appointment code.. Kasi ganitu po Yun. Nung magbabayd nako Kung express or regular na refresh kopo at diko po na confirm. Tpos po nawala na sa page Ng pag babayad.. tpos po nubg gagawa ako Ng bagong appointment already exists my name to appointment po. Panu po Yun icancel o panu po ako maka kuha Ng appointment code?? Please po help me to fix it.

  • Kasi po hindi ko nasave yung code tapos nag gumagawa po ako ulit pero already exist na daw po hindi ko macancel kasi po di ko alam code, pero di papo ako nagbayad pano po yun?

  • good day! just want to ask..im working till 4 pm weekdays..but i want to get an appointment during weekdays coz its much cheaper, if my appointment is (4~5) pm..am i still be entertained when i come 4:30 onwards or before 5 pm

  • Hi po nag group appointment po ako para sa limang tao kasama ako, nung naprint ko po yung kailangan bayaran nakalagay po 5000 lahat perocnung nagbayad po ako 1000 lang daw ang nasa record

  • dapat kc yun gumawa ng website software ng DFA dapat send muna code para ma continue yun payment or ma cancel ang appointment…tulad ko aksidente kon nasara yun website nun nasa payment na ako…hayzzz

  • Dear Author,
    Please help. I badly needed your help. Nag pa appointment ako yesterday kaya lng po dko po nbayaran within 24hrs kinapos po kase ako sa oras.Gusto ko po sana magpabook ulit kaya lang ang sabi po i cancel ko dw po muna ang previous po.please help me how to cancel para mkpagpabook ako ulit.maraming slamat po

  • Paano ko po makukuha yung refference # .ginawa ko din po mag reseched ulit ng appointment pero sinasabi na kailangan ko i cancel yung. Eh kailangan ko na po kasi patulong naman po oh??

  • Nagpa appointment ako nun nag confirm ako. May nag pop up na cancel or pay now. Pinindot ko yun cancel kasi diko alam na may bago na palang process. Ngayun inaantay ko yun confirmation code ko sa email ko wala naman na. Then ng try ako i appoint ment sabi already exist so paano ko ma view yun appointment ko.

  • pano pag na cancel ko ung payment di ko nakuha ung dfa code di ako makapag schedule ulit kse di ko macancel. after 24hours ba pwede ulit ako mag schedule? thanks

  • ilang beses na po akong nagfifill up para sa appointment peru everytime na iki click ko ung PAY NOW palaging nalabas is invalid transaction request.

  • Ngfill up po aq knina at ngpasched n (appointment) pero hnggng ngyun sa gmail account q nd q pa nrerecieve ang khit anung mail. Ngtry ulit aq gumwa ng bago kaso nga merun na dw aqng appointment qng gxto q mg resched dpat macancel q ung unang appointment q. Pero need ng appointment code na hnggng ngyun nd q pdn nrrecieve sa gmail q.. Kilan q po ba mrrcieve ang message gling dfa???
    Cheneck q na ang spam at qng anu anu pa sa gmail q but still wla pdn aqng nrrcieve.

  • just made my appointment however when i proceeded to payment i didnt what happen but their was a notification which says “sorry….). so i made another appointment but on the process there was again another notification informing that i already have an appointment. so for now am waiting for my email so i can proceed for payment but its almost 3 hours now i didnt received any email.

    what shall i do?

  • paano po kaya gagawin kasi hindi ako nkpagbayad within 24hrs. sa aking online appointment, nklimutan ko po kasi tpos ng maalala ko lagpas n po sa oras. ngdadalawang isip po ako kung mgbbayad pb ako hindi kasi bk hindi na mairefund ung ibbayad ko. ngtatry nmn po ako mgresched kaso hindi pla pwede ksi wala p ako application code…ano po kaya dapat ko gawin?

  • Paano po ako mkkpagschedule ulet ng appointment na nacancel ko po pero bayad n.bali po april25, 2019 ang schedule ko.paano po yung bayad ko.

  • Good evening. I will just ask, cause I’ve entered the wrong number of my old passport cause i renewed yesterday through on line, instead of EC0676783 I interned ECo676783 and i will just ask if the OFFICE OF DFA will considered that one if I will renew my passport.?

  • Good evening. May I ask if you will consider in the courtesy lane. A 17 years old with an OFW solo parent mother whose legal guardian is also a widow senior citizen? The senior citizen grandmother has only the authority to process the documentation of the minor it says that that a senior citizen can take the courtesy lane as long as thier companion is related to them and must bring proof. How about this scenario that the child is still consider minor and his only authorized companion is a senior citizen and they are blood related. Will you take consideration of giving them courtesy lane? And because the mother of the child is an OFW she can’t accompany the child in his passport application. Instead the mother send an SPA for her mother whose child’s legal guardian. And they really need an urgent slot this April because one of the requirements for his mother’s application on Permanent Residence under humanitarian consideration is the child’s passport. And because they are both new to this online passport appointment they are having a hard time booking a slot. Will you consider allowing the minor to take the courtesy lane? It’s just too late that they approach someone about this. Unfortunately there is no slot in April in DFA tagum city. They prefer in tagum city cause its somehow not too far from their province. They are from kapalong. That’s all thank you so much and God bless always.

  • Wala po akong natanggap na application code.. tsaka saan/pano ko po makikita ung form na kailangan I print??? Pls pls pls reply po
    Kaka tapos ko lang po mag pa appointment ngayon.. partly successful naman na po ung application ko un na lang po problema ko ung form na kailangan I print.. Dun po ako sa may view appointment eh need po doon ung application code and email add.. kaso wala po akong natanggap na app. code

  • Good pm naka pag fill up napo ako sa online appointment tapos Hindi pa ako naka bayad . gusto ko sana magbayad na kaso nawala yung mode of payment . pano po yun ?

  • good morning! pwede ko pa rin po ba bayaran ung passport payment ko kahit lumagpas na ung 24hrs. sabi po kc with in 24hrs lang pwede bayaran. pwede pa rin po ba habulin? kahapon lang po ako nagpa sched eh hindi ko po nabarayan agad? thanks. sana po pwede pa mahabol ang payment..

  • D ko po maopen ung email address q,paano ko po makuha code na,kasi naka appointment na po ako kaso s ko ma confirm kasi email ko d ko maopen,ano po gagawin ko?

  • mali po nalagay ko na email instead na gmai.com yahoo.com nalagay ko. how can I cancel my appointment? gusto ko gumawa ulit

  • If mag schedule po ako ng group appointment for 2 persons, ilang minutes po allowance para makapag fill up ng forms online ? Kasi may nabasa ako na comment na 15 minutes lang daw ang alloted na time para mag fill up then if hndi natapos on time maka cancel yung apointment date na pinili. Ganito ba talaga ??

  • I ask a question.what if my son paid the amount of 1,200 for getting new passport online.but his req is not completed yet.he has no valid id’s to present.will the payment has expiration date?tnx

  • hello, pls help me how to cancel appointment. i did not yet pay the amount ,but its already expired because i did not pay for about 24hrs. now, i cannot schedule an appointment again. it says that “your appointment is already exist”. pls reply….

  • I tried so many days to make an individual appointment but no avaible day for appointment are shown for the months of february and march. I hope this will fix thank you.

  • I can’t remember my password in yahoo mail so that i never recieve my appoinment schedule.. pls help me what should i do… i can’t cancel nor proceed to my schedule and time

  • Good afternoon. I tried earlier this afternoon a schedule for an appointment for the passport renewal. I did type all the information needed up to the button “proceed to payment”. But I believe the process stop (or just hang). There was no confirmation of payment or the reference number appeared in my computer’s monitor. Also, none was received in my yahoo mail inbox. The same situation happened also in my last week attempt to schedule for the appointment. Please help. Thank you.

    • In addition, last two weeks ago na po ako nagfifill up para s passport renewal. pero, as mentioned earlier, wala pa rin reference code para sa payment, or even hindi nagtutuloy ang process. Kailan pa ba i-cancel ang mga previous process? paano po gagawin?salamat

  • HI po pwd po bang mag pa book ng May 7 para sa pagkuha ng passport? un lng po kc ang free ko para maikuha ko ng passport ang mga anak ko at sma po sa branch ng Marquee Mall sa angeles..

    • Good evening po,paano ko po macancel Yong nabayad ko sa DFA po? Wala naman po sa email ko,at Yong nagbook Ng appointment ko,Hindi kopa Napa print Yong appointment number,na block account niya po ako…please advise me po ano dapat Kong gawin?

  • Hi pano po pagbayad na po at nung na pabasa mo sa email ay may mali po pala sa details ng requiments na nilagdaan mo example po ay ung fathers name ??

  • Ilang beses na po ako nag Fill up para sa Renewal ng passport ko pero wala talaga ako narereceive Appointment code sa email address ko. Ano po dapat gawin?

  • I would like to cancel my previous appointment from group appointment and become single appointment but i cant cancel coz need of confirmation code but dfa doesnt send any of it on my email add ..what should i do n need to sched a new individual appointment for my daughter pls advise

  • If i didnt pay it how come i have already exsisting appointment.
    Or even its more than 24hrs pwede ko parin bayaran yun?
    Para maka kuha ako appointment thanks sa maka sagot.

  • Need pa poh ba ng blank passport application form? Kc ang naprint ko poh is ung may nakaprint na poh na details….sana poh may makasagot..
    Thank u in advance..

  • pano po kapag na expire yung reference #,hindi nman makakancel yan kasi di oa bayad may paraan po ba,o di kaya bigyan nyo kami ng bagong reference # ,sana po gawan nyo to ng paraan many cases na di pa nabayaran kasi my problema with code tapos hindi na pwedi mg appoint uli kc my existing pa.

    • Good day po,paano po kung nong nag set ako ng appointment tapos hindi ko na proceed sa payment,at wala akong reference number,pero lumalabas na naka set na appointment pero hindi ko din naman ma view,paano po ang gagawin ko para ma ulit ang appointment.ma re appointment po sya sana kasi palitan ng date ,paano ko po ma cancel kasi sala naman akong code.Maraming salamat po

  • Tuwing na fifill up na ang personal information tapos inenext laging lumalabas ang public advisory tuwing lumalabas yun kailangan nanaman masimula sa simula, kung hindi naman public advisory ang lumalabas error

  • Good day!
    Somehow the confirmation message I received was placed in the spam and it automatically deleted after 30 days. I have not printed the form of the said requirements of the email. How can I retrieve or ask for another copy of that file? I needed it this monday, because its my schedules appointment. Thank you

  • hi Im Pegima Paculanang, i set an appointment but im not able to pay because i didnt received the reference no. then i start to set an appointment again but it cannot proceed because it stated that i have to cancel my previous appointment. Unfortunately i cannot cancel my previous appointment. What should I do.
    Thank you.

  • HI Sir / Madam ,
    Good day

    I made appointment last Dec.03 in behalf of my cousin family in group of 3 . when I am in payment terms it was cancel due to internet loading & cannot possible pay caused no reference number email back to may email address. I tried to find help to your DFA personnel in Ortigas but it was useless. They just said try to contact this number. I tried to contact the number they given and someone answer may query. She told me it will automatically cancel my application without payment within 3-5days. So I tried to start to do the appointment again hoping it was cancelled today Dec.8 but I was disappointed caused after log in all the personal data in the appointment system it prompts “still you cannot proceed you need to cancel your 1st appointment. And I don’t know how to cancel it.

    Kindly help us please we need to get a passport cause we need to travel on april 2019. Thank you & God bless !
    Hoping for your immediate reply on this & instructions.

    Best regards,

  • What if I used already my reference number but I failed to pay because of the wrong total amount I’ve entered.how can I get new reference number to pay?

  • Good day!

    I did’nt receive an email from DFA which is the confirmation I was made the application on behalf of my brother yesterday . what should I do?

  • Good day, I have a problem in terms of my appointment code I would like to know what is it but the other day that I tried to set an appointment I haven’t paid the fees yet because I was supposed to pay it today so I decided to leave it first as a bookmark but when I came to the site again and nos that I’m going to pay it says there “Appointment code and my Email” but I don’t have any idea about that and not aware also so I tried to cancel it but don’t know how can you please help me retrieve my account again and cancel so that I can set another appointment and will pay the passport fees right away, I need to book an appointment asap. Thankyou.

    • Check mo po ang email mo, im sure nagemail po sila ng Passport payment reference number. though hindi mo din po macacancel yan dahil nga po di ka po bayad.

  • hi! i’d like to ask what if married na pero hindi pa ako nakakapag change name in any of my IDs. would it be fine to use my married name na sa passport? also, another question is, would it just be fine fo use my maiden name still but married na yung civil status? lastly, pwede kaya hyphenated ang gamitin na last name? what is your process and what’s better to do? thank you!

    • ang question po eh kung may maipepresent po ba kayong document or valid id sa mga scenario na sinabi nyo? Kung wala, then hindi po. example:

      using married name – do you have marriage contract?
      using maiden name – do you have any valid ids using your maiden name?
      hyphenated – again, do you have any valid ids and marriage contract to support your new name (using hyphenated)?

      If you’re asking my opinion, I’ll use the last name na meron akong enough valid ids and document to support it. but its just my opinion.

  • Hi! i did’nt receive an email from dfa which is the confirmation . now, what should i do? then I applied again but it showing need to cancel my previous appointment but how? what i should do i cant apply. please reasponse.

  • Hi ! I wasnt able to choose on the processing type because Im inactive for a while and it refreshed. So now I cannot view my appointment because it requires the code but Im not able to view it because of it. What will I do. Please respond. THANK YOU!

  • Hi we are planning a family tour. Do we need to get an appointment sched kahit may kasama ako minors at senior. 5 yrs old , 12 yrs old and 62 yrs old. Bale lima kame lahat kasama ako at my wife. Thanks in advance

  • To Whom It May Concern,

    Good day!

    I am an OFW I tried to make an appoint of my passport renewal in the Philippines but when I am in payment terms I cancel because I cannot possible pay within 24 hours. I checked with my sister if she can pay on behalf of me and she agreed but when I go back to make an appointment the date which I selected is already not available, so I choose another date and time but I cannot proceed because it was showing that I need to cancel my first appointment and the problem I don’t know my appointment number and I used also hotmail which is not applicable.
    Can anyone help me?
    I will appreciate your earliest response.

    Thank you

    • Good day,

      i would like to ask for assistance on how to cancel my first appointment sched, coz i can’t cancel it even though its been 24 hours past as what the said that it will automatically be cancel. i tried to book for another appointment yet. the system always response that i need to cancel the first one. highly need some advice. thank you and God bless!

      • Ask ko.lang po pano po.kaya yung sakin aksidente napindot yung cancel appointment paid n po.sya pano po.kaya yun kaya pa po ba kaya yun maituloy

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